care
♡ FAQ question - Is this real raw hair?
Yes — single-donor, raw, unprocessed strands.
You’re getting the highest quality hair on the market.
♡ FAQ question - Why does raw hair vary from bundle to bundle?
Because our hair comes from a real donor, not a machine.
Expect slight natural variations in:
• Color
• Texture bend
• Pattern
• Fullness
This is a signature of true raw hair — not a flaw.
♡ FAQ question - How long does raw hair last?
With proper care, 3+ years.
Raw hair is an investment — treat it like your own hair.
♡ FAQ question - How do I care for my bundles?
- Co-wash before install
- Use sulfate-free products
- Detangle while damp
- Avoid heavy oils
- Air dry when possible
- Use a silk bonnet every night to lock in moisture & prevent breakage
- Always use heat protectant
♡ FAQ question - Can I color the hair?
Yes — raw hair colors beautifully.
We recommend having it done professionally.
FAQ question - Can I straighten or curl the hair?
Absolutely — all textures hold heat extremely well.
Just use heat protectant.
FAQ question - How many bundles do I need?
For a full install:
• 16–22" → 2–3 bundles
• 24–26" → 3 bundles
• 28–30" → 3–4 bundles
For the fullest look:
Choose our same-length bundle sets.
More questions? Contact Us
ORDERS & PRE-ORDERS
✦ FAQ question - Are all orders pre-order?
Yes. All Her Rawness orders are pre-order only.
Every bundle is sourced fresh, raw, and directly from our trusted vendors.
✦ FAQ question - How long does processing take?
Pre-orders take 10–14 business days, NOT including weekends or holidays.
This timeframe includes:
• Donor collection
• Cleaning & preparation
• Quality checks
• International shipping to us
• Domestic shipping to you
Her Rawness is luxury — not fast fashion.
✦ FAQ question - Can I change or cancel my order?
No, Because orders begin processing immediately,
we cannot make changes or cancel after purchase.
Please double-check lengths, textures, and your address before submitting.
If you need to update your delivery address, we recommend utilizing the UPS My Choice portal. This tool enables you to easily manage and adjust your delivery preferences. After receiving your shipping confirmation email, which will include your tracking number, please follow the UPS Tracking link to set up an account on the UPS My Choice portal and make any necessary address changes.
More questions? Contact Us
returns
⤶ FAQ question - What is our return policy?
Yes — all sales are final due to the nature of raw human hair.
Returns for Store Credit
We offer returns for store credit only within 3 days of delivery. To be eligible, the hair must remain in its original, unused condition and may not be installed, washed, colored, cut, altered, or otherwise modified. All tags, bands, and original packaging must remain intact.
Any hair that has been altered or removed from its original condition is not eligible for return or store credit.
⤶ FAQ question - What are the return requirements?
To qualify, hair must be:
✔ Unused
✔ Uninstalled
✔ Unwashed
✔ Not combed, brushed, cut, or colored
✔ In original ties and packaging
If these conditions are not met, the return will be denied.
⤶ FAQ question - Who pays for return shipping?
Customers are responsible for return shipping fees.
More questions? Contact Us
Shipping
⤶ FAQ question - Where do you ship from?
All orders ship from Florida, USA.
⤶ FAQ question - What if my package is delayed?
Shipping delays can happen due to weather, holidays, or carrier issues.
Her Rawness is not responsible for transit delays once the carrier has possession.
⤶ FAQ question - Who HerRawness ship with?
All domestic orders ship via USPS Priority Mail.
⤶ FAQ question - My package says delivered, but I don’t have it.
Please check with:
✅ Your local post office
✅ Neighbors
✅ Leasing office (if applicable)
Her Rawness is not responsible for lost, stolen, or misdelivered packages.
We strongly recommend adding Route Protection at checkout.
⤶ FAQ question - How do I track my order?
You will receive an email with:
✅ Order confirmation
✅ Processing updates (when applicable)
✅ Shipping notification
✅ Tracking number
More questions? Contact Us
Payment terms
⤶ FAQ question - What payment methods does Her Rawness accept?
We accept:
• Major credit & debit cards
• Shop Pay
• Shop Pay Installments
• AfterPay
⤶ FAQ question - Do I have to pay 100% upfront?
Yes.
All Her Rawness orders require full payment upfront at checkout because:
• Every order is pre-order
• Your raw bundles are sourced specifically for you
• It ensures fast processing and prevents delays
⤶ FAQ question - When will my card be charged?
Your card is charged immediately when your order is placed.
This confirms your pre-order and locks in your lengths.
⤶ FAQ question - Why was my order flagged for verification?
For your safety and ours, we may request:
• Payment verification
• Shipping verification
• ID confirmation (rare)
Orders flagged as medium or high fraud risk are automatically canceled to protect our customers.
⤶ FAQ question - What happens if the system flags my order as fraudulent?
f your order is flagged by our fraud protection system:
• Your order may be paused for manual review
• We may reach out for verification
• Or the order may be automatically canceled
We take fraud prevention very seriously to protect both the business and our customers.
More questions? Contact Us